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Refund policy
What is your Return Policy?
Your purchase is eligible for return or replacement only if it meets the following conditions:
1. If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
2. If the product you receive has manufacturing defects or damage, you must request a return within 48 hours of delivery.
3. The product must be returned in its original packaging.
What is your Refund Policy?
If you wish to return your purchase, please send an email to marketing@yaahvi.com within 48 hours of delivery. In your email, please include the following information: your order number, delivery address, reason for the return, and if applicable, attach an image of the defective or incorrect product. Please note that any emails or images sent after 48 hours of delivery will not be considered.
What should I do if the product packaging is damaged when it's delivered?
If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.
Can you please arrange for the product to be packed for the return pick-up?
Yes, we will arrange a reverse pickup. Please check the updates from the customer care executive. Please make sure that the packaging remains intact and in its original box.
I would like to request a replacement for the product instead of a refund.
Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.
How long does it take to receive a refund?
A credit of the paid amount will be refunded to the original payment method within 10-15 business days after the product is picked up from the provided address.
For any further queries contact:
Ph- 9266322251